System Meeting - Creating a Culture of Yes

Topic: Creating a Culture of Yes

Speaker: Suzanne Macaulay, Clifton Springs Library Director

Participants will learn to look at their library through the eyes of all community members; including but not limited to auditing policies, signage, program offerings, and staff language. Participants will evaluate what kind of user experience community members have at their library and what the perception of their library may be. Participants will gain concrete skills that can be utilized for staff development in order to obtain staff buy-in with new practices. Using the new lens, participants can make small tweaks to elevate the services provided and change community's impression of the library.