Nearly half of Pioneer's member libraries participated in a secret Mystery Shopper program to evaluate the customer service experiences of their patrons.... and the results are in!

Katelin Ryan-Pellet and Mary Hadley of Causewave Community Partners will explain the Mystery Shopper process, present the data, and answer your questions.    

The report is fascinating and will give all of us the opportunity to think about how we can deliver the best user experience in our libraries. 

 

 

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9:30am
2016-10-21 13:30:00 2016-10-21 13:30:00 UTC System Meeting: Mystery Shopper Report Nearly half of Pioneer's member libraries participated in a secret Mystery Shopper program to evaluate the customer service experiences of their patrons.... and the results are in! Katelin Ryan-Pellet and Mary Hadley of Causewave Community Partners will explain the Mystery Shopper process, present the data, and answer your questions.     The report is fascinating and will give all of us the opportunity to think about how we can deliver the best user experience in our libraries.      Pioneer Library System, 2557 State Rt. 21, Canandaigua, NY 14424

Location: 

Large Meeting Room
Pioneer Library System 2557 State Rt. 21 Canandaigua, NY 14424